Request an adjustment

1. We record your request, check urgency and aim to acknowledge it within 3 working days.
2. The Business Manager considers your account, relevant Coach observations and the Member’s views. We ask focused follow-up questions only where needed.
3. We consider practical options, effectiveness, safety, safeguarding, staffing and the effect on Class delivery and other Members. Schools, specialists and medical information are not routinely required.
4. We aim to provide a straightforward outcome within 10 working days of receiving sufficient information. For a complex request, we aim to update you within 10 working days and provide an outcome within 20 working days where possible. These are service targets. We will explain any further information needed or revised timeframe.
5. The written outcome explains the decision and reasons, any conditions, who will put arrangements in place and how they will be reviewed. If relevant information has been misunderstood or missed, you can ask the Business Manager to reconsider.

Each request is considered individually. An arrangement may be approved, approved with conditions, trialled, temporary, offered as an alternative, or declined with reasons. Submitting a request does not itself approve the requested arrangement. Coaches and Team Members refer permanent arrangements to the Business Manager.