Thank you to everyone who took the time to complete our Questionnaire over the last few weeks - your feedback is really important to us and helps us to further improve AAAsports classes for every Member!
The results have now been compiled and we're overjoyed at the feedback that we've received! Our overall satisfaction scores have risen even further to a staggering 95.59%, so we're confident that our Member are enjoying our classes too!
We are always looking for ways to improve AAAsports though, and based on your responses we have a number of updates and changes planned for 2017/18!
You told us that progression in our classes is incredibly important - and we agree with you! This year we have launched Advanced Recreation classes in Trampoline and Gymnastics which have proven incredibly popular with our Members and we will continue to develop this area for the future. Members have also approved our decision to increase the number of Award Assessment weeks to 6 per year and we will aim to promote these further in advance over the coming year.
Our Squad programme has also proven to be very successful this year, and the standard of performance seen in our recent Squad Testing Days was incredibly high. We have increased the Squad programme for the 2017/18 season and will look to continue to expand this programme across the year where necessary.
While the feedback has improved for this section, Members think that communication with AAAsports could be better! This is something that we will be focusing on over the 2017/18 season. We would like to remind Members that all communication from AAAsports is sent via the email address stored in your myAAA account, so please make sure to keep this up to date. In addition, our Office is staffed from 10am every weekday and can be contacted on 03335 776787. Members believe our use of social media has improved through this year, and we will be looking to further develop this for the upcoming season so make sure to follow us on Facebook and Twitter!
We also had some requests for a 'Parents Meeting' - we have offered to run these events in the past but they did not prove popular. However, our team are always ready to answer any questions or queries you may have by emailing membership@AAAsports.co.uk - alternatively we will be happy to arrange a face-to-face meeting with any parents if they prefer!
A few parents have raised questions regarding the supervision of Members during their classes. We would like to take this opportunity to remind parents that Members under the age of 8 must have a parent/guardian present at all times whilst taking part in classes and parents/guardians are responsible for taking younger Members to and from the toilet area. Members under the age of 16 must also be collected from the activity area at the end of every class.
Our low Coach to Member ratio has been celebrated by many of our Members too, although some parents were unsure on our ratios. Although we can take up to 16 Members per Coach, however we believe that this is far too high and doesn't provide Members with a great experience! Therefore, AAAsports aims to maintain a maximum group size of:
* 8 Members to 1 Coach in Gymnastics, DMT and Pre-School Gymnastics, using 1 piece of apparatus at a time
* 10 Members to 1 Coach in Trampoline and Pre-School Trampoline, split across 2 trampolines
* 10 Members to 1 Coach in Cheerleading and Freestyle
AAAsports Championships & Presentation Ceremony
You've told us that you absolutely loved this event - in fact 100% of Members who attended rated the event either Good or Excellent! You have told us that the food at the Presentation Ceremony was disappointing though - unfortunately this is out of our control but we will be working with the venue to try and improve this for the 2018 event.
Thanks again for your feedback, and we look forward to another successful year!
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