Due to a training course taking place for our Coaches, AAAHQ will be closed until 4pm on Tuesday 28th August.  Please feel free to leave us a voicemail or email [email protected] and our team will get back to you as soon as possible!

We're always sad to see any opportunity to Trampoline close down in our area, but we're especially sad for the employees of Gravity Force Sunderland who lost their jobs last week.

We'd like to offer those affected by this closure the chance to train as a qualified Trampoline Coach and gain employment with AAAsports instead, helping to deliver our fantastic sport to hundreds of Members each week in our classes and to help deliver in schools with our Community Outreach programme.

If you, or anyone you know, have lost their jobs as a result of this closure, please email us at [email protected] and we will help to get you working for AAAsports instead!

In addition - if you held an Annual Membership for Gravity Force, we will happily transfer you on to a PAYG Membership for our Freestyle classes at no charge!  Contact us for more information!

A reminder to all Members - classes are cancelled on Monday 27th August at both AAAsports Sunderland and the Sandhill Centre due to the Bank Holiday.  Classes will resume as normal the following week!

The results from our End of Year Questionnaire are in, with the largest number of responses we've ever received! Thank you to all of our Members who completed the Questionnaire - your feedback helps us to further improve AAAsports classes for everyone.

Overall, we received another excellent set of results with a staggering 96.45% saying you would recommend us to a friend, and an overall satisfaction rating of over 4.5 out of 5!

We're really pleased with these results, but we're not stopping there.  Keep reading to find out some further feedback and planned improvements for 2018/19!


Progression
For the second year running, you've told us that progression in our classes in incredibly important to you.  This year we launched a number of different levels in our classes, which has helped to offer more progression opportunities to our Members.  We're happy to see that Members believe they made more progress under this programme, and now we're looking to demonstrate that to every Member!

We have been working hard on a brand new progression monitoring system that will give Members the opportunity to track their progress from home through their myAAA account!  We're in the final stages of testing and hope that this system will be ready to launch later this year!

In addition, we have taken on board feedback regarding our Award Assessment weeks - these will continue to run 6 times per year and will also be trackable through the new monitoring system, helping us to reduce errors and improve progression.


Communication
Members have told us that communication with AAAsports is continuing to improve, however Members sometimes find it difficult to get in touch with us.  On further investigation, we found that many Members are trying to contact us when our office is closed or that Members have not opted-in to receive our emails.

As a reminder, our office is staffed from 10am to 5pm every weekday and can be contacted on 03335 776787, with a voicemail system available outside of these times.  Members can also send us an email or leave a message through our website - we aim to respond to all messages within 1 working day.  To opt-in to emails, please log in to your myAAA account - this is vital for class amendments, cancellations and other information as we do not provide paper handouts.

Members are always welcome to speak to the Greeter at their class who will be happy to provide assistance wherever they can, while at Squad level we will be introducing an Induction Meeting for Squad parents, with two more meetings planned for later in the year.


​Consistency & Supervision
Our Members have highlighted that there have been a number of changes to our Coaching Team throughout the 2017/18 season.  Unfortunately this is unavoidable in many cases, due to a small number of Coaches who have moved on this year, but also due to holidays, competitions and special events taking place through the year.  Several Members also moved groups this year, which again resulted in a change of Coach for these Members.

As a rule, we prefer to maintain consistency in our Coaching Team to the greatest extent possible, and we will continue to do so throughout the 2018/19 season.  In certain circumstances, such as Coaches holidays, training courses and competition attendance for example, change is unavoidable and we appreciate your understanding when these changes occur.

Finally, we would like to remind our Members that we have a Coach to Member ratio a lot lower than other providers!  At AAAsports we have maximum ratio of:
* 8 Members to 1 Coach in Gymnastics, DMT and Pre-School Gymnastics, using 1 piece of apparatus at a time
* 10 Members to 1 Coach in Trampoline and Pre-School Trampoline, split across 2 trampolines
In between coached stations in these disciplines, all Members are provided with progressive self-guided side station activities designed to keep Members active throughout their time in our classes - please encourage all Members to join in with these activities!


Pricing
Our Members have told us that they're really happy with the prices we charge for our Classes and Membership Fees, and we're happy to announce that we are freezing these prices for the 2018/19 season!  In addition, we have set up a brand new pricing structure for our AAA Days which has proven very popular with our Members!

Members also said they liked the consistency of our monthly pricing based on classes spread across the year rather than per class attended each month.  In order to keep this simple pricing structure in place, we are unable to offer holidays or refunds for cancelled classes, however we are reassured that Members appreciate the additional free classes that they receive each month!


AAAsports Championships & Presentation Ceremony
Our Members, family and friends absolutely loved the AAAsports Championships & Presentation Ceremony, celebrating it as their highlight of the year!  You've told us that the food quality at the Presentation Ceremony was poor, however were generally happy with the price of the event.  Unfortunately we are not able to improve the standard of the food without significantly increasing the price of the event, but we will be working with the venue to try and find an alternative offer for the 2019 event.


Thank you once again for all your feedback and we look forward to another successful season!  Remember, you can always send us feedback through the year by emailing [email protected]!

A reminder to all Members - due to the Derwent Hill trip happening this weekend, all AAAsports classes at all locations are cancelled on Friday 17th August, Saturday 18th August and Sunday 19th August.  Our offices are also closed during this time.  All classes will resume on Monday 20th August as normal!

Come along and join us for a FREE day of fun at AAAsports Sunderland!

AAAsports Members, their friends and family are all welcome to take part in our 3 activities sessions on Tuesday 21st August - try out all of our activities including Trampoline, Gymnastics, Cheerleading, DMT and more!

Sessions are running at three times throughout the day:
* 12:30pm to 1:30pm
* 1:45pm to 2:45pm
* 3:00pm to 4:00pm

AAAsports Members are then welcome to join us from 5:00pm to 7:00pm for a FREE Open Gym session where they can try out all of our equipment and apparatus!

Spaces are strictly limited - to book your space, visit our website and submit your request!  Click here to book!
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Due to some changes in our 2018/19 programme, from September 9th, we will no longer be running Classes at Cramlington Sporting Village. However, we have added an additional Class at The Lakeside Centre!!

All Members have been notified via email about this change. If you have not received an email, please make sure you have subscribed to be on our mailing list and then contact us for any changes made to your enrolment! 
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