1. We're Adjusting Our Pricing
AAAsports has been providing high quality classes in a wide variety of activities and at a number of locations across the region for the last 10 years and our success has helped us to become the largest club in the North of England.  We continually review our programmes to ensure that Members receive the best value classes at a competitive price.  We aim to control our costs and avoid price increases, as demonstrated by the fact that we have only amended our prices once in the last 10 years.  

Although we have only ever increased our class prices once, the costs associated with running our classes has increased dramatically and as a result, we will be introducing a small price increase for new Members on 1st September which will come in to effect for all existing Members from 1st October.  As our classes are paid in advance, this means the first new payment will be charged on 15th September 2017.  The new class prices are as follows:
* 1 class per week = £24 per calendar month
* 2 classes per week = £45 per calendar month
* 3 classes per week = £63 per calendar month
Members who attend more than one class per week will continue to benefit from discounted rates while our Pre-School class prices will remain unchanged.  Squad classes are charged on the pricing structure in the Squad Document.

We do appreciate that a price increase is never welcome news.  However, the results of our latest annual questionnaire show that the majority of our Members believed our classes are excellent value for money and the additional income generated will enable us to continue to offer the wide range of services that our Members are used to, including:
* High quality 90-minute classes
* Incredibly low Coach to Member ratio in our classes
* Greeter available at most classes to deal with parent queries
* myAAA system, enabling Members to manage their account details from home
* Discounted rates for Members who attend more than 1 class per week
* Extra free or subsidised opportunities, including the AAAsports Academy, Christmas Disco and AAAsports Championships
* Continuing to provide training opportunities to our Coaches to help them further improve the classes that we deliver
* More specialist classes, such as Advanced Recreation, Senior and Tumbling-Focused classes
Full details of your new class prices can be viewed on your myAAA account, and your new class price will automatically be billed on 15th September 2017.  If you have any questions or comments, please reply to this email and our team will get back to you as soon as possible.
Thanks in advance for your understanding and we look forward to providing you with even more high quality classes in the future!

2. AAAsports 2017/18 Memberships
All current AAAsports memberships expire on 30th September 2017, regardless of the date of purchase.  Members who do not have a valid 2017/18 Membership will not be able to take part in any AAAsports classes from 1st October 2017.  The 2017/18 AAAsports Membership will be automatically added to your myAAA account for payment on 15th September 2017 and this will last until 30th September 2018.  Remember, all 2017/18 Memberships are valid for ALL DISCIPLINES and existing Members will receive a 10% discount on all Membership fees!

Membership prices for 2017/18 have remained unchanged from 2016/17.  These are as follows:

• Recreation Members - £36.00 (existing Members - £32.40)
• Pre-School Members - £30.00 (existing Members - £27.00)
• Squad Members - £65.00 (existing Members £59.50)

 
These fees will be automatically charged to your payment card on 15th September 2017, along with all class fees for October 2017.
 
If you do not wish to continue with our classes after 1st October 2017, Members must submit Drop Request through their myAAA account before 31st August 2017 to cancel charges due on 15th September 2017.
 
 
3. Update to our Terms & Conditions - ACTION REQUIRED
Due to new Data Protection rules coming in to force in May 2018, we have been required to update our Terms & Conditions within your myAAA account.  These will come in to force immediately - please log in to your account to view and accept these Terms & Conditions.
 
These new requirements have changed the way we can transfer your information to our governing body, British Gymnastics.  We are already working with British Gymnastics to allow us to directly import your data in to their system, however this process may not be ready for the 2017/18 season and Members may be required to provide their personal details directly to British Gymnastics for this season.  More information will be sent to all Members as soon as it becomes available.


We would like to thank all of our Members in advance for their understanding and assistance during this period, and look forward to another fantastic year ahead!

Thank you to everyone who took the time to complete our Questionnaire over the last few weeks - your feedback is really important to us and helps us to further improve AAAsports classes for every Member!

The results have now been compiled and we're overjoyed at the feedback that we've received!  Our overall satisfaction scores have risen even further to a staggering 95.59%, so we're confident that our Member are enjoying our classes too!

We are always looking for ways to improve AAAsports though, and based on your responses we have a number of updates and changes planned for 2017/18!

Progression
You told us that progression in our classes is incredibly important - and we agree with you!  This year we have launched Advanced Recreation classes in Trampoline and Gymnastics which have proven incredibly popular with our Members and we will continue to develop this area for the future.  Members have also approved our decision to increase the number of Award Assessment weeks to 6 per year and we will aim to promote these further in advance over the coming year.

Our Squad programme has also proven to be very successful this year, and the standard of performance seen in our recent Squad Testing Days was incredibly high.  We have increased the Squad programme for the 2017/18 season and will look to continue to expand this programme across the year where necessary.


Communication
While the feedback has improved for this section, Members think that communication with AAAsports could be better!  This is something that we will be focusing on over the 2017/18 season.  We would like to remind Members that all communication from AAAsports is sent via the email address stored in your myAAA account, so please make sure to keep this up to date.  In addition, our Office is staffed from 10am every weekday and can be contacted on 03335 776787.  Members believe our use of social media has improved through this year, and we will be looking to further develop this for the upcoming season so make sure to follow us on Facebook and Twitter!

We also had some requests for a 'Parents Meeting' - we have offered to run these events in the past but they did not prove popular.  However, our team are always ready to answer any questions or queries you may have by emailing membership@AAAsports.co.uk - alternatively we will be happy to arrange a face-to-face meeting with any parents if they prefer!


Supervision
A few parents have raised questions regarding the supervision of Members during their classes.  We would like to take this opportunity to remind parents that Members under the age of 8 must have a parent/guardian present at all times whilst taking part in classes and parents/guardians are responsible for taking younger Members to and from the toilet area.  Members under the age of 16 must also be collected from the activity area at the end of every class.

Our low Coach to Member ratio has been celebrated by many of our Members too, although some parents were unsure on our ratios.  Although we can take up to 16 Members per Coach, however we believe that this is far too high and doesn't provide Members with a great experience!  Therefore, AAAsports aims to maintain a maximum group size of:
* 8 Members to 1 Coach in Gymnastics, DMT and Pre-School Gymnastics, using 1 piece of apparatus at a time
* 10 Members to 1 Coach in Trampoline and Pre-School Trampoline, split across 2 trampolines
* 10 Members to 1 Coach in Cheerleading and Freestyle


AAAsports Championships & Presentation Ceremony
You've told us that you absolutely loved this event - in fact 100% of Members who attended rated the event either Good or Excellent!  You have told us that the food at the Presentation Ceremony was disappointing though - unfortunately this is out of our control but we will be working with the venue to try and improve this for the 2018 event.


​Thanks again for your feedback, and we look forward to another successful year!