The results from our End of Year Questionnaire are in, with the largest number of responses we've ever received! Thank you to all of our Members who completed the Questionnaire - your feedback helps us to further improve AAAsports classes for everyone.

Overall, we received another excellent set of results with a staggering 96.45% saying you would recommend us to a friend, and an overall satisfaction rating of over 4.5 out of 5!

We're really pleased with these results, but we're not stopping there.  Keep reading to find out some further feedback and planned improvements for 2018/19!


Progression
For the second year running, you've told us that progression in our classes in incredibly important to you.  This year we launched a number of different levels in our classes, which has helped to offer more progression opportunities to our Members.  We're happy to see that Members believe they made more progress under this programme, and now we're looking to demonstrate that to every Member!

We have been working hard on a brand new progression monitoring system that will give Members the opportunity to track their progress from home through their myAAA account!  We're in the final stages of testing and hope that this system will be ready to launch later this year!

In addition, we have taken on board feedback regarding our Award Assessment weeks - these will continue to run 6 times per year and will also be trackable through the new monitoring system, helping us to reduce errors and improve progression.


Communication
Members have told us that communication with AAAsports is continuing to improve, however Members sometimes find it difficult to get in touch with us.  On further investigation, we found that many Members are trying to contact us when our office is closed or that Members have not opted-in to receive our emails.

As a reminder, our office is staffed from 10am to 5pm every weekday and can be contacted on 03335 776787, with a voicemail system available outside of these times.  Members can also send us an email or leave a message through our website - we aim to respond to all messages within 1 working day.  To opt-in to emails, please log in to your myAAA account - this is vital for class amendments, cancellations and other information as we do not provide paper handouts.

Members are always welcome to speak to the Greeter at their class who will be happy to provide assistance wherever they can, while at Squad level we will be introducing an Induction Meeting for Squad parents, with two more meetings planned for later in the year.


​Consistency & Supervision
Our Members have highlighted that there have been a number of changes to our Coaching Team throughout the 2017/18 season.  Unfortunately this is unavoidable in many cases, due to a small number of Coaches who have moved on this year, but also due to holidays, competitions and special events taking place through the year.  Several Members also moved groups this year, which again resulted in a change of Coach for these Members.

As a rule, we prefer to maintain consistency in our Coaching Team to the greatest extent possible, and we will continue to do so throughout the 2018/19 season.  In certain circumstances, such as Coaches holidays, training courses and competition attendance for example, change is unavoidable and we appreciate your understanding when these changes occur.

Finally, we would like to remind our Members that we have a Coach to Member ratio a lot lower than other providers!  At AAAsports we have maximum ratio of:
* 8 Members to 1 Coach in Gymnastics, DMT and Pre-School Gymnastics, using 1 piece of apparatus at a time
* 10 Members to 1 Coach in Trampoline and Pre-School Trampoline, split across 2 trampolines
In between coached stations in these disciplines, all Members are provided with progressive self-guided side station activities designed to keep Members active throughout their time in our classes - please encourage all Members to join in with these activities!


Pricing
Our Members have told us that they're really happy with the prices we charge for our Classes and Membership Fees, and we're happy to announce that we are freezing these prices for the 2018/19 season!  In addition, we have set up a brand new pricing structure for our AAA Days which has proven very popular with our Members!

Members also said they liked the consistency of our monthly pricing based on classes spread across the year rather than per class attended each month.  In order to keep this simple pricing structure in place, we are unable to offer holidays or refunds for cancelled classes, however we are reassured that Members appreciate the additional free classes that they receive each month!


AAAsports Championships & Presentation Ceremony
Our Members, family and friends absolutely loved the AAAsports Championships & Presentation Ceremony, celebrating it as their highlight of the year!  You've told us that the food quality at the Presentation Ceremony was poor, however were generally happy with the price of the event.  Unfortunately we are not able to improve the standard of the food without significantly increasing the price of the event, but we will be working with the venue to try and find an alternative offer for the 2019 event.


Thank you once again for all your feedback and we look forward to another successful season!  Remember, you can always send us feedback through the year by emailing membership@AAAsports.co.uk!

We want to know what you think of your AAAsports experience!  Our End of Year Questionnaire is now available online for AAAsports Members and their families to complete - we'd love to hear your thoughts!

The Questionnaire is really easy to complete and allows us to work out where we need to focus our attention to provide the best classes for all of our Members in the future.  It only takes a few minutes to complete and we really do value your honest feedback!

Please take the time to help us shape AAAsports for the future - everyone who completes the Questionnaire will be entered in to a draw to win AAAsports merchandise!

Click here to complete our End of Year Questionnaire!

Thank you to everyone who took the time to complete our Questionnaire over the last few weeks - your feedback is really important to us and helps us to further improve AAAsports classes for every Member!

The results have now been compiled and we're overjoyed at the feedback that we've received!  Our overall satisfaction scores have risen even further to a staggering 95.59%, so we're confident that our Member are enjoying our classes too!

We are always looking for ways to improve AAAsports though, and based on your responses we have a number of updates and changes planned for 2017/18!

Progression
You told us that progression in our classes is incredibly important - and we agree with you!  This year we have launched Advanced Recreation classes in Trampoline and Gymnastics which have proven incredibly popular with our Members and we will continue to develop this area for the future.  Members have also approved our decision to increase the number of Award Assessment weeks to 6 per year and we will aim to promote these further in advance over the coming year.

Our Squad programme has also proven to be very successful this year, and the standard of performance seen in our recent Squad Testing Days was incredibly high.  We have increased the Squad programme for the 2017/18 season and will look to continue to expand this programme across the year where necessary.


Communication
While the feedback has improved for this section, Members think that communication with AAAsports could be better!  This is something that we will be focusing on over the 2017/18 season.  We would like to remind Members that all communication from AAAsports is sent via the email address stored in your myAAA account, so please make sure to keep this up to date.  In addition, our Office is staffed from 10am every weekday and can be contacted on 03335 776787.  Members believe our use of social media has improved through this year, and we will be looking to further develop this for the upcoming season so make sure to follow us on Facebook and Twitter!

We also had some requests for a 'Parents Meeting' - we have offered to run these events in the past but they did not prove popular.  However, our team are always ready to answer any questions or queries you may have by emailing membership@AAAsports.co.uk - alternatively we will be happy to arrange a face-to-face meeting with any parents if they prefer!


Supervision
A few parents have raised questions regarding the supervision of Members during their classes.  We would like to take this opportunity to remind parents that Members under the age of 8 must have a parent/guardian present at all times whilst taking part in classes and parents/guardians are responsible for taking younger Members to and from the toilet area.  Members under the age of 16 must also be collected from the activity area at the end of every class.

Our low Coach to Member ratio has been celebrated by many of our Members too, although some parents were unsure on our ratios.  Although we can take up to 16 Members per Coach, however we believe that this is far too high and doesn't provide Members with a great experience!  Therefore, AAAsports aims to maintain a maximum group size of:
* 8 Members to 1 Coach in Gymnastics, DMT and Pre-School Gymnastics, using 1 piece of apparatus at a time
* 10 Members to 1 Coach in Trampoline and Pre-School Trampoline, split across 2 trampolines
* 10 Members to 1 Coach in Cheerleading and Freestyle


AAAsports Championships & Presentation Ceremony
You've told us that you absolutely loved this event - in fact 100% of Members who attended rated the event either Good or Excellent!  You have told us that the food at the Presentation Ceremony was disappointing though - unfortunately this is out of our control but we will be working with the venue to try and improve this for the 2018 event.


​Thanks again for your feedback, and we look forward to another successful year!