Relaunch Information For Members

AAAsports are set to relaunch better than ever with a Socially Distanced Open Day on Saturday 1st August!  Read on to discover more about our exciting relaunch plans!

Class Relaunch Dates
Following feedback from our parents plus advice from the UK Government and our governing bodies, AAAsports will  delay resuming our regular weekly classes at all locations until September 2020.  This gives all of our Members who are still unsure about attending classes again time to assess the safety measures we have in place, and removes the need to commit to regular classes over the summer months, in addition for us ensuring the suitability of our partner locations for our classes.

PAYG Classes - Throughout August
We will be running Pay-As-You-Go classes at AAAsports Sunderland throughout August - Members can take part in as many or as few classes as they'd like by simply booking through their myAAA accounts!  All classes will be run under relevant guidelines, which may change as the year progresses!  Rest assured - all AAAsports classes have been fully risk assessed with safety being our main priority!

Class Amendments
Due to the COVID crisis, we have had to make significant changes to our classes to take in to account new regulations and requirements.  As a result, we are restructuring all of our classes to ensure that we can continue to provide the high service levels our Members have come to expect.  This does mean that class times will be altered for many Members once we restart in September 2020 - our team will be in touch with Members over the summer who are part of affected classes.

There will be a number of changes within classes to continue improving the classes we offer, allowing an increased focus on fun activities, additional apparatus pieces and new competition and reward opportunities!  Keep checking your email for more information on these exciting new developments!

Payments
Our automated charging system was disabled throughout lockdown to ensure our Members didn't pay for classes we weren't able to deliver.  As Members were still technically enrolled though, our system continued to add charges to Members accounts.  Our team will now work on manually correcting the accounts of all of our Members to bring them back up to date with our September relaunch date - please bear with us!

All fees paid for April 2020 classes will be transferred to September 2020 instead to ensure that our Members don't lose out, meaning most Members will next pay for classes on 15th September 2020.  This payment date will also include the 2020/21 Memberships, which have been substantially reduced for existing Members to compensate for the lockdown closures.

Office Hours
Our team are beginning to increase their office hours right now, however this will still not be the hours which were in place pre-lockdown.  We are asking that any Members send their questions via email and we will respond as soon as we can, but please be aware this may take a little longer than usual!

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